Managing Your Business with Outlook 2003 For Dummies
- Shows readers how to use Outlook as an effective and powerful solution for managing and organizing e-mail messages, schedules, tasks, notes, contacts, and other information as they are specifically applied in a business setting
- Discusses managing and maintaining current customers and how to control customer interactions
- Explains the process of using checklists and matching them with Outlook applications-from bulk mailing to planning a telemarketing campaign
- Addresses how to build a prospect profile with an action plan for follow-up until the prospect becomes an active customer
- Provides step-by-step examples on how to set up and use Business Contact Manager
Table of Contents
Introduction.
Part I: Managing Any Business.
Chapter 1: Changing Your Outlook on Managing Business.
Chapter 2: Organizing Yourself with Outlook.
Chapter 3: Automating with Outlook.
Part II: Managing Contact Information.
Chapter 4: Creating an Awesome Customers and Suppliers Database.
Chapter 5: Building Customer Profiles with Forms.
Chapter 6: Kicking It Up a Notch with the Business Contact Manager.
Chapter 7: Working with BCM Reports.
Part III: Handling Communication and Collaboration.
Chapter 8: Surfing Over the E-mail High Tide.
Chapter 9: Managing E-Mail Cleanup.
Chapter 10: Facilitating Teamwork.
Chapter 11: Applying Teamwork.
Chapter 12: Shrinking the Meeting Time.
Chapter 13: Working with Outlook on the Road.
Part IV: Controlling Business Processes.
Chapter 14: Tracking Sales Activities.
Chapter 15: Planning, Prospecting, and Visiting Customers.
Chapter 16: Minding Your Marketing Methods.
Part V: The Part of Tens.
Chapter 17: Ten Tips for Keeping Time on Your Side.
Chapter 18: Ten Sales and Marketing Tips.
Chapter 19: Ten Technical Tips for Safeguarding and Mobility.
Part VI: Appendixes.
Appendix A: Calendar Basics.
Appendix B: Tasks Basics.
Appendix C: Contact Basics.
Appendix D: Journal Basics.
Appendix E: Shifting from Outlook Express to Outlook 2003.
Index.
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